Refund & Cancellation Policy
Operated by MunafaExpress CGB (legal entity registration in progress), Karachi. The registered company name, NTN and registered address will replace this notice before the first paid order. Until then this document is a draft shown for transparency.
Cancelling
Cancel any order free of charge in the app until the pool's cutoff. After the cutoff the sack is being bought for you and the order can no longer be cancelled online — ask your Building Captain; rejected-at-door bags return to stock and prepaid money is refunded.
Prepaid refunds
Full refund to the same JazzCash / EasyPaisa account within 3 working days when: your payment arrived after the cutoff; the same order was paid twice; a pool was cancelled; your bags were rejected at the door or never delivered. Refund status shows on the Orders screen.
Cash on delivery
Cash is collected by your Building Captain after delivery. If an order marked delivered never reached you, report it in the app within 48 hours; nothing is collected until the hub resolves it.
Damaged or short bags
Every bag is weighed and sealed at the hub. Damaged or leaking bags are replaced or refunded; the driver records a photo at the door. A bundle is delivered whole — partial returns are accepted only for a damaged item.
Price changes
The price published for a pool is honoured for that pool even if wholesale rates rise. If a price has to be re-published before the cutoff, pre-bookers are asked to confirm with one tap and may cancel free.
How to reach us
Your Building Captain is the fastest route; otherwise ops@munafaexpress.pk. Version 2026-11-02.1.