Terms of Service

1. What this service is

MunafaExpress CGB lets the residents of one building complex buy household staples together at wholesale prices. Orders placed during a pool are combined into whole sacks, bought from wholesalers, packed at our hub and delivered to your building.

Using the app means you accept these terms. If you do not agree, do not place an order.

2. Who can use it

You must be 18 or older, live in a community we serve, and register with your own mobile number. Your flat must be confirmed by the Building Captain of your complex before your first order.

3. Pools, cutoffs and the grace period

Each pool shows its closing time. You can order or cancel until the cutoff. After the cutoff there is a short grace period (normally 180 seconds) during which the pool is locked for procurement; orders cannot be changed after that.

If a pool does not reach a whole sack, we may still buy at the published price or, where the toggle is enabled, cancel the pool and refund every prepaid order in full.

4. Prices and savings

The price you see is the price you pay — all amounts are in Pakistani Rupees, computed in paisa with no rounding tricks. Every "you save" figure is measured against the average shelf price of three named nearby shops surveyed within the last seven days; tap the figure to see the shops, their prices and the survey time (Competition Commission of Pakistan comparative-claim rules).

If today's wholesale price rises after a pool was published, the published price stands for that pool.

5. Payment

Cash on delivery is collected by your Building Captain, never by the delivery driver. Online prepayment (JazzCash / EasyPaisa) is a liability we hold on your behalf until your order is delivered.

A payment that arrives after the cutoff, or twice for the same order, is refunded — see the Refund Policy.

6. Delivery and the one-time delivery PIN

Lobby van pickup: collect from the van at the announced window. Doorstep delivery (where enabled) carries the helper fee shown at checkout.

When the van leaves the hub you receive a one-time six-digit delivery PIN in the app and by notification. Say it to the driver only after you have your bags; it works once and only for that order. If an order is marked delivered that never reached you, report it from the Orders screen within 48 hours.

7. Food safety and labels

Every bag carries a Sindh Food Authority compliant label: who packed it, net weight, packing date, best-before date and batch. Keep the label until you have checked the contents. Report damaged or short bags to the driver at the door — partial returns are accepted only for damaged items with a photo.

8. Building Captains

Building Captains are residents who represent their complex: they confirm new households, hand over sign-up codes, collect cash on delivery and resolve door issues. They see your name, flat and phone number for these purposes only.

9. Fair use

One account per person. Do not share your login PIN. We may suspend accounts that abuse pools, the delivery PIN or the dispute process. Business entities and resellers are not eligible for resident pricing.

10. Liability and law

Our liability for any order is limited to the amount paid for that order. These terms are governed by the laws of Pakistan; disputes fall under the courts of Karachi. Nothing here limits your rights under the Consumer Protection laws of Sindh.

11. Changes and contact

This is version 2026-11-02.1. We will notify you in the app before material changes take effect. Contact: ops@munafaexpress.pk or your Building Captain.